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The best way to get help when you're in trouble in an emergency is still to call 911. But it’s not always as simple as punching in the numbers.
During Hurricane Harvey in 2017, Houston found its 911 system overwhelmed by the sheer volume of calls, and that problem was made worse by the fact that many people hung up after being placed on hold and then called back a few minutes later.
All that accomplished for people in need was getting bumped to the back of the line. So the first piece of advice is this: Even if it's frustrating, stay on hold and wait for help. If you're calling from a cell phone, remember to note your location because, unlike with a landline, it's not always obvious to the emergency responders exactly where you and your cell are.
You might also be able to send a text message to 911. Text to 911 service has been rolled out in some, but not all jurisdictions in the U.S. That's why the FCC suggests trying to make a voice call first, which also allows you to have a real conversation with the dispatcher, who can ask questions that elicit information, including your exact location, that you might not think to include in your text.
However, texting remains an important backup option because there are times when the cellular system is stretched so thin that voice calls fail while text messages can still get through.During Hurricane Harvey, a number of rescues were accomplished after residents reached out for help via social media. Emergency officials caution that a conventional 911 call from a cell phone or a landline should be your first move, not a Facebook plea for assistance.
12. Document Your Belongings
If you’ve already completed all the other storm prep steps, FEMA suggests taking the time to walk around your house and take photos or video that could provide useful documentation if you have to make an insurance claim.
Take overall pictures of the room from different angles, individual shots of valuable items, and in the case of electronics, a shot of the model number and the serial number. You may not have to use this photo record, but it could save you headaches and thousands of dollars if you do have to deal with your insurance company after you return home.
Batteries are a routine part of modern life, but despite their ubiquity, it’s not always clear what to do with them when they get used up or stop holding a charge. You may have come across conflicting information, but according to experts, the advice is simple: When you’re done with a battery, you should recycle it.
“Whether it’s your standard alkaline AA battery, a rechargeable cell phone battery, or the battery from your car, you should treat it with care by using safe storage and disposal methods,” says James Dickerson, Ph.D., Consumer Reports’ chief scientific officer.
Most batteries—regardless of type—contain toxic chemicals. Think cadmium, lead, lithium, or sulfuric acid. If your old batteries end up in a landfill, pollutants like these can leak out into the environment and contaminate groundwater, damage fragile ecosystems, and even make their way into the food chain.
If batteries aren’t disposed of properly, there’s also a possibility they could short circuit, overheat, and cause a fire. And depending on where you live and the battery in question, it may be illegal to put one in the trash altogether.
The good news, according to Carl Smith, CEO and president of Call2Recycle, a leading battery stewardship program, is that most Americans live within a short drive of a collection point that will take the batteries that post the greatest risk.

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